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Frequently Asked Questions
Do I need a referral to be seen? A physician referral is not required to make an appointment. However, you should be aware that some insurance companies require a referral from your primary care physician before they will authorize payment for the office visit. We recommend that you contact your primary care physician or insurance company before your scheduled visit if have any questions.
Where do the physicians at ELOA do surgery? The physicians do surgeries at Ingham Regional Medical Center, St. Lawrence Campus, Sparrow Hospital, and Genesis Surgical Center.
Do you participate with my insurance? We participate with Medicare, Blue Cross/Blue Shield, Physicians Health Plan (PHP), Blue Care Network, and Sparrow Physicians Health Network. We do accept most other insurances, but due to many variables in policies we urge you to check with your insurance company prior to any treatment.
What do I need to bring to my first appointment? Your insurance cards or written authorization from the carrier if your problem is work related or from an auto accident. You will also need your driver’s license or other photo I.D. Please bring any x-ray, MRI, CT or other studies related to the problem for which you are being seen.
How should I dress? It would be helpful to wear loose clothing in the area to be treated, but we have gowns and shorts available.
How can I get my medical records and X-rays? Records are held in strict confidence. We do require a written request from you authorizing the release of your records. We do require 24 to 48 hours for processing your release.
My son/daughter is 17 years old. Can they come to their appointment without an adult? No, we do require minors to be accompanied by an adult.
I have neck, back or rib pain. Will you see me? We do not treat these areas. We recommend you see your primary care physician, who can make the appropriate referral.
What is HIPAA? Health Insurance Portability and Accountability Act of 1996. The Act was passed to protect you, the patient. We have a policy in place dedicated to maintaining your privacy. The policy is available at the office for your review.